KPI, SOP & Gap Analysis Consulting
Translate every behavioral insight into measurable execution - custom KPIs, documented SOPs, and role-clarity gap analyses that connect the shop floor to the boardroom with a single line of accountability.
Behavioral data without operational discipline is just interesting information. KPI, SOP, and gap analysis consulting is where the behavioral insights from DISC, Hogan, and 360 evaluations get translated into the systems that drive daily execution. Brian works with your team to build the metrics, the processes, and the role clarity that turn leadership development into business results.
This is the Process pillar of the RPM Framework in action. We define the KPIs that matter, document the SOPs that make them repeatable, and run gap analyses that surface the role-clarity issues that keep your managers firefighting.
Custom KPI Architecture
Define the metrics that actually matter for your operation - not vanity metrics - and build the dashboards that make them visible.
SOP Design & Documentation
Document the processes that make your best people your best people, then make them repeatable across the team.
Role Clarity & Gap Analysis
Surface the overlapping responsibilities and accountability gaps that keep your managers reacting instead of leading.
Floor-to-Boardroom Alignment
Connect the metrics on the shop floor to the numbers in the boardroom with a single line of accountability.
How KPI & SOP Consulting Works
We start with a process audit to map your current KPIs, SOPs, and role definitions. Brian then works with your team to redesign the metrics that matter, document the processes that drive them, and close the role-clarity gaps that create friction.
The result is an operating system that makes performance visible, execution repeatable, and accountability clear - from the front line to the C-suite.
Who This Is For
Operations leaders, plant managers, COOs, and HR directors who need their people systems to produce measurable results. If your managers are spending 80 percent of their week firefighting because the KPIs are unclear, the SOPs are undocumented, or the roles overlap, this is the engagement that fixes the system.
Questions We Hear Most
What is KPI architecture?
KPI architecture is the process of defining the metrics that actually matter for your operation - not vanity metrics - and building the dashboards and reporting cadence that make them visible and actionable. It connects daily execution to strategic outcomes with a single line of accountability.
Why do we need documented SOPs?
Without documented SOPs, your best practices live in the heads of your best people. When they leave, the knowledge leaves with them. Documented SOPs make your best practices repeatable across the team, reduce training time, and create the baseline for continuous improvement.
What is a gap analysis?
A gap analysis surfaces the difference between where your team is and where it needs to be - in skills, in processes, in role clarity. It identifies the specific gaps that keep your managers firefighting instead of leading, then builds a plan to close them.
Ready to deploy kpi, sop & gap analysis consulting?
Translate every behavioral insight into measurable execution - custom KPIs, documented SOPs, and role-clarity gap analyses that connect the shop floor to the boardroom with a single line of accountability.